Countless headlines shouted about 2020 retail sales impacts, but how dramatic have those impacts been? What does a 30% increase in growth mean to business operations? Have things begun to stabilize or normalize? What are retailers and consumer products companies that supply those retailers doing to adjust? Based on US Census data and other industry sources, the charts below provide a visual representation of 2020 retail sales and information on what to expect going forward.
Even today only 20% of customers are satisfied with the personalized experiences they get from brands. Learn how to improve your personalization using proven AI.
Retailers are experiencing a 100% increase in online sales, but six to eight percentage points of margin loss. At NAEOS20 Yogesh Kulkarni explained how to anticipate demand, properly place and flow inventory, and manage fulfillment to maximize margins and improve the customer experience.